This first-of-its kind text is written specifically for students preparing to enter the hospitality industry. It provides comprehensive coverage of service and image fundamentals and their application in hotel and restaurant management and service. Every nuance of the hospitality industry is discussed in depth, from appearance, grooming, and uniforms to body language, customer relations, and business etiquette. Separate chapters on universal standards and cross-cultural communication prepare students to deal with guests of varied backgrounds with ease. Self-Assessment Checklists help students gauge their own readiness in making that critical first impression. This effective training resource will arm students with the knowledge they need to succeed in the hospitality industry. Features: -Self-Assessment Checklists allow students to gauge their personal readiness -new photographs and illustrations reinforce important ideas -chapter objectives and review questions keep users on trackChapter 1: First Impressions in Hospitality. Chapter 2: Professional Dress for Men and Women. Chapter 3: Professional Dress for Men in Hospitality. Chapter 4: Professional Dress for Women in Hospitality. Chapter 5: Casual Days in Hospitality? Chapter 6: Universal Standards. Chapter 7: Wearing Your Uniform with Class. Chapter 8: Hospitality: What You Say, What You Do. Chapter 9: Business Etiquette: Charming the Bottom Line. Chapter 10: The Art of Selecting Uniforms. Chapter 11: Putting It All Together. Glossary. Appendix A: Self-Assessment Checklist - How's My Image? Appendix B: Additional Resources and Readings. Index.

Channel your inner zen with this "Zagora" Professional clog from Sanita, made in Denmark! The indian pashmina inspired upper with its exquisite embroidery and eyelet detail is pure nirvana.

This beautiful 100% silk tie is perfect for the wait-staff in any restaurant or catering company. You no longer have to worry about spills and a back up tie because your customers will simply think that the spill is part of the unique design in the tie. You can't go wrong in making this tie an explicit part of your uniforms.

SureCare gloves have been donned by professional healthcare, food service and industrial personel since the year 2000. During this time the SureCare Brand Name has become a respected and dependable source for disposable gloves for medical, clean room, industrial, and food service professionals.

The author ofiPutting a Roof on Winter/i(2000) andiThe Magnificent One: The Mario Lemieux Story/i(2002), Michael McKinley is also a journalist, a documentary filmmaker, and a screenwriter. A Vancouver native, he was educated at the University of British Columbia and at Oxford University. While at Oxford, he was also associate editor of the Oxford Dictionary of Modern Quotations. His journalism has appeared in major venues on two continents, including theiGuardian/i,iSports Illustrated/i, theiLos Angeles Times/i, theiNational Post/i, andiSaturday Night/i. He has also written and produced several documentaries for CNN, and has even written one episode of South Park. He lives in Vancouver.In the Cariboo country of British Columbia, another young man had fallen in love with the sport, too, and while the Alkali Lake Ranch where he worked was relatively insulated from the hardships of the Depression, Alec Antoine was both a cowboy and an Indian, and as such, knew all about deprivation. Whenever Antoine’s Alkali Lake hockey team made the twelve-hour sled journey in sub-zero temperatures into the town of Williams Lake, fifty-six kilometres away, to play hockey against white teams, their welcome was even colder than the weather. The Alkali Lake team, who were all members of the Shuswap nation, were barred from staying in a hotel, or eating in a restaurant, by the colour barrier. So, after watering their horses at the creek, they would make their way up a hill to the outdoor rink on Third Avenue, where they shovelled snow to clear a place to pitch their tents, build a fire, cook a supper of deer meat and boiled potatoes, and then sleep next to the campfire for warmth.brbrThe next day they would suit up in their much-patched green and white uniforms, a gift from the Woodward Department Store owner, who was married to the daughter of the Alkali Lake rancher, and they would play hockey so beautifully that it moved a young English immigrant, @EõÂ?\(öÿ¾Û€

The author ofiPutting a Roof on Winter/i(2000) andiThe Magnificent One: The Mario Lemieux Story/i(2002), Michael McKinley is also a journalist, a documentary filmmaker, and a screenwriter. A Vancouver native, he was educated at the University of British Columbia and at Oxford University. While at Oxford, he was also associate editor of the Oxford Dictionary of Modern Quotations. His journalism has appeared in major venues on two continents, including theiGuardian/i,iSports Illustrated/i, theiLos Angeles Times/i, theiNational Post/i, andiSaturday Night/i. He has also written and produced several documentaries for CNN, and has even written one episode of South Park. He lives in Vancouver.brbrbriFrom the Hardcover edition./iIn the Cariboo country of British Columbia, another young man had fallen in love with the sport, too, and while the Alkali Lake Ranch where he worked was relatively insulated from the hardships of the Depression, Alec Antoine was both a cowboy and an Indian, and as such, knew all about deprivation. Whenever Antoine’s Alkali Lake hockey team made the twelve-hour sled journey in sub-zero temperatures into the town of Williams Lake, fifty-six kilometres away, to play hockey against white teams, their welcome was even colder than the weather. The Alkali Lake team, who were all members of the Shuswap nation, were barred from staying in a hotel, or eating in a restaurant, by the colour barrier. So, after watering their horses at the creek, they would make their way up a hill to the outdoor rink on Third Avenue, where they shovelled snow to clear a place to pitch their tents, build a fire, cook a supper of deer meat and boiled potatoes, and then sleep next to the campfire for warmth.brbrThe next day they would suit up in their much-patched green and white uniforms, a gift from the Woodward Department Store owner, who was married to the daughter of the Alkali Lake rancher, and they would play hockey so beautif@5@

BRAND NEW SIGN!! 12" tall and 8" wide sign. Our novelty signs are made from outdoor durable plastic with professional grade vinyl graphics. These signs will never rust or fade, perfect inside or out (4-5 years outdoors)! The sign has round corners and a hole pre-drilled for easy mounting. This item is in stock and ready to ship, generally the following business day. Please check out all our other signs, they make the perfect gift for any occasion.

Our Women's Referee Shirts are perfect to wear to the game, for racetrack & sports bar staff, special events, clubs, schools and company outings. We make our Ladies Referee Shirt from microfiber poly spandex for a lightweight, cool feel.

This action figure is a tribute to all those hard-working waitresses! Thanks for putting up with all of our silly menu questions, finicky standards and ridiculous requests, all while keeping a smile on your face. Each 5 inches tall, hard vinyl action figure comes with a removable serving tray, two plates (breakfast & lunch) and a removable cloth apron!

Sexy Sailor Soldiers Studio MOONROCK (VIPER GTS / ANGELIUM / WET SUMMER DAYS) brings us skimpy sailor uniforms, out of this world curves and plenty of hot demon action! Sexy Sailor Soldiers Unite! Nami Koishikawa's incredibly large breasts and curvaceous figure got her a lot of admirers, but she never really thought anything of it. Sure, she enjoyed wearing skimpy work uniforms that threatened to cause her breasts to pop out at any time, but every girl likes to look sexy right? However those luscious curves get her into real trouble late one night when Nami rushes to the aid of an injured woman behind the restaurant where she works. The woman hands her a strange looking pendant and begs her to "take her place". Nami curiously examines the pendant and it transforms her into a Sexy Sailor Soldier! Talk about the ultimate skimpy uniform! And that's not the only thing that's changed. Nami's pheromone levels have skyrocketed and it's driving every sex demon on the planet crazy with desire. She better hope the other Sailor Soldiers find her fast, or else the hordes of demons chasing her are going to be ravaging her until the end of time! Source: BayView Entertainment

DVD Features: Region 1 Keep Case Full Frame - 1.33 Audio: Dolby Digital 2.0 Stereo - English, Japanese Subtitles - English, Japanese - Regular and Soft Subtitles for on screen translations - Optional Additional Release Material: Outtakes Trailers: 1. Critical Mass Video Trailers 2. Original US SEXY SAILOR SOLDIERS trailer Text/Photo Galleries: Art Gallery