This first-of-its kind text is written specifically for students preparing to enter the hospitality industry. It provides comprehensive coverage of service and image fundamentals and their application in hotel and restaurant management and service. Every nuance of the hospitality industry is discussed in depth, from appearance, grooming, and uniforms to body language, customer relations, and business etiquette. Separate chapters on universal standards and cross-cultural communication prepare students to deal with guests of varied backgrounds with ease. Self-Assessment Checklists help students gauge their own readiness in making that critical first impression. This effective training resource will arm students with the knowledge they need to succeed in the hospitality industry. Features: -Self-Assessment Checklists allow students to gauge their personal readiness -new photographs and illustrations reinforce important ideas -chapter objectives and review questions keep users on trackChapter 1: First Impressions in Hospitality. Chapter 2: Professional Dress for Men and Women. Chapter 3: Professional Dress for Men in Hospitality. Chapter 4: Professional Dress for Women in Hospitality. Chapter 5: Casual Days in Hospitality? Chapter 6: Universal Standards. Chapter 7: Wearing Your Uniform with Class. Chapter 8: Hospitality: What You Say, What You Do. Chapter 9: Business Etiquette: Charming the Bottom Line. Chapter 10: The Art of Selecting Uniforms. Chapter 11: Putting It All Together. Glossary. Appendix A: Self-Assessment Checklist - How's My Image? Appendix B: Additional Resources and Readings. Index.

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Sanita has been making cozy, comfortable clogs the Danish way since 1907. In fact, they were the first to make them. Their founder, Christen Andersen, created the first pair by hand. And that tradition of craftsmanship and caring lives on today in every clog they make. With innovative design and exacting standards, Sanita shoes are always easy on your feet. And with attractive new styles every season, theyre easy on your eyes as well. Look professional with the 'Cori' clog from Sanita. The shoe features a leather strap across the top with 3 silver studs for added detail. This sleek slip-on has a smooth leather upper and anti-bacterial leather lining for moisture-control and comfort. This shoe offers arch support, a polyurethane outsole providing shock absorption, flexibility and protects your feet, legs and back during long hours of standing or walking. Style # 458036. Black.

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This "OG" low rider has the same characteristics of the men's trouser. The side slit and back welt pockets make it a "classic". The solid color 8 oz twill that's constructed from 60% cotton 40% poly will soften up after the initial wash. This garment is designed to sit on your low-hip and has a 33" inseam. *Wash Instructions: FADED Wash it with like colors in hot water and dry alone in dryer on low heat. NON FADED Turn garment inside out and wash in cold water. Hang dry.

emHotel Housekeeping: Operations and Management/emis a comprehensive textbook specially designed to meet the requirement of students pursuing courses in hotel management.brbrThe book explores the key elements of housekeeping as also its theoretical foundations and techniques of operations. It provides an exhaustive coverage of the core concepts of the subject: the structure and layout of the housekeeping department, housekeeping inventory, guestroom layout and maintenance, flower arrangement, and interior decoration.brbrBeginning with an overview of the hospitality industry and the housekeeping department, the book discusses in detail management of housekeeping personnel, contracts and outsourcing, planning and daily routines, cleaning, supervision, control desk activities, budgeting, textiles, linen and laundry operations, and uniforms. It goes on to discuss important issues in housekeeping, such as safety and security, pest control and waste disposal, and management of an optimal internal environment. Finally, it discusses interior designing, guestroom renovation, horticulture, and preparations for a new property. The book pays special attention to emerging areas such as ecotels and the changing trends in housekeeping.brbrStudents of hotel management would find the book highly useful for its coverage of the fundamental concepts of housekeeping explained through industry-related case studies, tables, flow charts, diagrams, and photographs. With its practice-oriented approach, the book would also be useful for housekeeping professionals and students of home science.br1. The Hospitality Industry - An Overviewbr2. The Housekeeping Departmentbr3. Managing Housekeeping Personnelbr4. Contracts and Outsourcingbr5. Planning the Work of Housekeeping Departmentbr6. Daily Routine and Systemsbr7. Housekeeping Inventoriesbr8. Types, Composition and Cleaning of Hard Surfacesbr9. The Hotel Guest Roombr10. Standard Contents of A Guest Roombr11@7333333ÿ¾Úø

Purchase of this book includes free trial access to www.million-books.com where you can read more than a million books for free. This is an OCR edition with typos. Excerpt from book: CHAPTER III. WESTERN HOSPITALITY. The citizens of Yankton, endeavoring to make np for the inhospitable reception the weather had given us, vied with one another in trying to make the regiment welcome. The hotel was filled with the families of the officers, and after the duties of the day were over in camp, the married men went into town. We were called upon, asked to dine, and finally tendered a hall. It was given in the public hall of the town, which, bung decorated with flags and ornamented with all the military paraphernalia that could be used effectively, was really very attractive. We had left gas far behind us, and we had not the mellow, becoming light of wax- candles, but those Western people were generous about lamps, as they are about everything else, and the hall was very bright. The ladies had many trials in endeavoring to make themselves presentable. We burrowed in the depths of trunks for those bits of finery that we had supposed would not be needed again for years. We knew the officers would do us credit. Through all the sudden changes of fashion, which leave an army lady when she goes into the territories quite an antediluvian in toilet after a few months, the officer can be entirely serene.He can be conscious that he looks his best in a perfectly fitting uniform, and that he is never out of date. The general and I went into the hotel and took a room for the night of the ball. Such good-humor, confusion, and jolly preparations as we had, for the young officers came to borrow the corner of our glass to put on the finishing touches, carrying their neckties, studs, sleeve-buttons, and gloves in their hands. The aigret had been taken from the helmet and placed across their broad chests, brightening still more their shining new uniforms. I remember with what...

The Scots were until recently accustomed to think of themselves as an emigrant nation. With the great exception of the Irish immigration into the industrial west of Scotland in the 19th century, they had almost no experience of hosting a large group of non-Scots until the Second World War. So the arrival in 1940 of tens of thousands of Polish servicemen - soldiers, sailors and airmen - was an enormous and ultimately liberating cultural shock. Vividly 'foreign', with their exotic uniforms and strange language, the Poles spread out across camps and bases mainly in the east and southeast of Scotland.pIn the course of their stay, which was to last almost five years, they injected Scottish rural and small-town life with a new excitement which is still remembered - mostly very fondly - by the older generation. They were the survivors of the Polish forces who had fought the Germans in their own country and then fought them again in France in 1940. Churchill decreed that the troops who escaped across the Channel after the fall of France should be based in Scotland. Here they guarded the coast against invasion, retrained and eventually took part in the Allied landings in Normandy and the campaigns which followed. Many of the men came from Poland's eastern provinces which had been seized by the Soviet Union in 1939, and after the war, thousands chose to remain in Scotland.pThis book, first published in 1941, is a witty and perceptive account of the mutual impact of Poles and Scots in wartime Scotland. As he says, real affection grew out of initial misunderstanding: '[the Pole] took the other for a kind of Englishman, and was rewarded by being taken for a kind of Russian'. He records warm Scottish hospitality, and friendships in which each side tried to explain the complexities of their national history to the other.